Current Code Number:

Estimated date of issue?

Name Associated with code.

Phone number programmed with code:

Does the keypad display a message when the code is entered?

Community Name:

The Gate Department team will research the code issue, reprogram the system and send you an e-mail upon completion.

Access/PIN Code Trouble Ticket Form:

Name:

Address:

Contact #:

E-Mail:

Are you having trouble with your existing access code?

Please complete the access code trouble ticket form. The gate department will research the issue and verify the code is in the system. If you were given the code by the previous homeowner, you will need to be issued a new code. Please allow 48 hours for the system to refresh.

NOTE: More than 2 inaccurate attempts to enter a code into the entry key pad will cause the access system to "time-out" for several minutes.

Community Access Trouble Ticket Form

Your Contact Information: (required to process)

code issued less than 30 days that has never worked.code works, but inconsistantly.established code that quit working.

"access granted" is displayed, but the gate does not open."access denied" is displayed."system is busy" is displayed.Key pad is blank - no display